User can't open app

[Beatrix Willius]

Hi Ruslan,

I have an enterprise license. When I start Mail Archiver I don't see these lines in the console. My console log starts with

27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	Application Information:
27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	    ---------------------------
27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	    App Version: 2.6
27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	    App Build: 245
27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	    Realbasic: 2010r5


The app doesn't crash, it doesn't start. A crash would have been easy to fix. The user sent me a console log and these 2 lines are the only things I recognized. The logs are below. The user already removed a few context menus, which are causing some of the errors below.

---------------------------System Log


Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FC] Operation took 1ms
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FM] Could not load CFBundle/CFPlugIn 0x1901f720 </Library/Contextual Menu
Items/DocumentsToGoXCM.plugin> (not loaded) due to error. The bundle
\u201cDocumentsToGoXCM\u201d couldn\u2019t be loaded because its executable
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FC] Operation took 1ms
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FM] Could not load CFBundle 0x2902e20 </Library/Contextual Menu
Items/KasCookieAccess.bundle> (not loaded) due to error. The bundle
\u201cKasCookieAccess.bundle\u201d couldn\u2019t be loaded because its
executable could
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FM] Could not load CFBundle/CFPlugIn 0x1906d6b0 </Library/Contextual Menu
Items/MacLinkPlusCM.plugin> (not loaded) due to error. The bundle
\u201cMacLinkPlusCM.plugin\u201d couldn\u2019t be loaded because its
executable 
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FC] Operation took 1ms
Apr 22 12:31:38: --- last message repeated 3 times ---
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FM] Could not load CFBundle/CFPlugIn 0x1900fd60 </Library/Contextual Menu
Items/XRay Contextual Menu.plugin> (bundle, not loaded) due to error. The
bundle \u201cXRay Contextual Menu\u201d couldn\u2019t be loaded because it
doesn\u2019t contain a version for the c
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FM] Could not load CFBundle/CFPlugIn 0x1906bac0 </Library/Contextual Menu
Items/Zingg! Contextual Menu.plugin> (bundle, not loaded) due to error. The
bundle \u201cZingg!\u201d couldn\u2019t be loaded because it doesn\u2019t
contain a version for the c
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FC] Operation took 1ms
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FM] Could not load CFBundle/CFPlugIn 0x2902e40
</Users/richardsommers/Library/Contextual Menu
Items/CopyPasteContextualMenu.plugin> (bundle, not loaded) due to error. The
bundle \u201cCopyPasteContextualMenu\u201d couldn\u2019t be loaded because
it doesn\u2019t contain a version for the c
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FC] Operation took 1ms
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FM] Could not load CFBundle/CFPlugIn 0x1906d6b0
</Users/richardsommers/Library/Contextual Menu Items/File Buddy CM.plugin>
(bundle, not loaded) due to error. The bundle \u201cFile Buddy CM\u201d
couldn\u2019t be loaded because it doesn\u2019t contain a version for the c
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FC] Operation took 1ms
Apr 22 12:31:38: --- last message repeated 3 times ---
Apr 22 12:31:38 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
[FM] Adding System Pref Items
Apr 22 12:31:39 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
hwTest 
(/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinde
r) waiting on #589...
Apr 22 12:31:39 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
Running 
/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinder
Apr 22 12:32:16 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: V4RB PluginEntry
Apr 22 12:32:16 Richard-Sommers-Computer
[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: V4RB - DisableRBDB file
IS NOT found. Enabling RBDB.




-----------------------------Console Log

4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1679a0a0
</Library/Contextual Menu Items/DocumentsToGoXCM.plugin> (not loaded) due to
error. The bundle \u201cDocumentsToGoXCM\u201d couldn\u2019t be loaded
because its executable
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FM] Could not load CFBundle 0x2b35190
</Library/Contextual Menu Items/KasCookieAccess.bundle> (not loaded) due to
error. The bundle \u201cKasCookieAccess.bundle\u201d couldn\u2019t be loaded
because its executable could
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x2b34fb0
</Library/Contextual Menu Items/MacLinkPlusCM.plugin> (not loaded) due to
error. The bundle \u201cMacLinkPlusCM.plugin\u201d couldn\u2019t be loaded
because its executable
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x2b35420
</Library/Contextual Menu Items/XRay Contextual Menu.plugin> (bundle, not
loaded) due to error. The bundle \u201cXRay Contextual Menu\u201d
couldn\u2019t be loaded because it doesn\u2019t contain a version for the c
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1679ad50
</Library/Contextual Menu Items/Zingg! Contextual Menu.plugin> (bundle, not
loaded) due to error. The bundle \u201cZingg!\u201d couldn\u2019t be loaded
because it doesn\u2019t contain a version for the c
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1401490
</Users/richardsommers/Library/Contextual Menu
Items/CopyPasteContextualMenu.plugin> (bundle, not loaded) due to error. The
bundle \u201cCopyPasteContextualMenu\u201d couldn\u2019t be loaded because
it doesn\u2019t contain a version for the c
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1401470
</Users/richardsommers/Library/Contextual Menu Items/File Buddy CM.plugin>
(bundle, not loaded) due to error. The bundle \u201cFile Buddy CM\u201d
couldn\u2019t be loaded because it doesn\u2019t contain a version for the c
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FC] Operation took 1ms
4/22/11 11:48:29 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: [FM] Adding System Pref Items
4/22/11 11:48:30 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: hwTest
(/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinde
r) waiting on #476...
4/22/11 11:48:30 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
Mail Archiver X[472]: Running
/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinder
4/22/11 11:48:31 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
V4RB PluginEntry
4/22/11 11:48:31 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
V4RB - DisableRBDB file IS NOT found. Enabling RBDB.
4/22/11 11:49:23 AM    [0x0-0x61061].com.apple.systemevents[479]    System
Events[479]: [WSX] Will not load into com.apple.systemevents as the hard
coded exclude list says no.
4/22/11 11:49:23 AM    [0x0-0x61061].com.apple.systemevents[479]
com.apple.FolderActions.enabled: Already loaded
4/22/11 11:49:24 AM    System Events[479]    Error loading
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit
Types:  dlopen(/Library/ScriptingAdditions/Adobe Unit
Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found.
Did find:
   /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe
Unit Types: no matching architecture in universal wrapper
4/22/11 11:49:24 AM    [0x0-0x61061].com.apple.systemevents[479]    System
Events: OpenScripting.framework - scripting addition
"/Library/ScriptingAdditions/Adobe Unit Types.osax" declares no loadable
handlers.
On 27.04.2011, at 18:52, Ruslan Zasukhin wrote:

> In fact V4RB always write this two lines now ...
> 
> JDA have put into mantis request disable this for builds outside of RB IDE.
> We will do that for 4.9.
> 
> 
> So I wonder that you say there is no these lines for "normal log".
> 
> 
> -------
> I think your user should look into Console.app
> to see crash log of your app (in case it crashes on start) ...
> 
> If it crashes, then in fact OS X always show dialog  ... You know.
> 
> 
> ------
> May be his computer has some other version of
>    /usr/local/lib/vcomponents

Mit freundlichen Grüßen/Regards

Trixi Willius

http://www.mothsoftware.com
Mail Archiver X: archive, clean and search email
http://www.beatrixwillius.de
Fractals, 3d landscapes etc.