User can't open app

[Beatrix Willius]

Hi Ruslan and gang,

do you have any idea how to help my user?

Begin forwarded message:

> From: Beatrix Willius <bwillius at gmx.de>
> Date: 27. April 2011 19:01:09 MESZ
> To: Valentina Developers <valentina at lists.macserve.net>
> Subject: Re: User can't open app
> 
> Hi Ruslan,
> 
> I have an enterprise license. When I start Mail Archiver I don't see these lines in the console. My console log starts with
> 
> 27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	Application Information:
> 27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	    ---------------------------
> 27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	    App Version: 2.6
> 27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	    App Build: 245
> 27.04.11 18:58:42	[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]	    Realbasic: 2010r5
> 
> 
> The app doesn't crash, it doesn't start. A crash would have been easy to fix. The user sent me a console log and these 2 lines are the only things I recognized. The logs are below. The user already removed a few context menus, which are causing some of the errors below.
> 
> ---------------------------System Log
> 
> 
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FC] Operation took 1ms
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FM] Could not load CFBundle/CFPlugIn 0x1901f720 </Library/Contextual Menu
> Items/DocumentsToGoXCM.plugin> (not loaded) due to error. The bundle
> \u201cDocumentsToGoXCM\u201d couldn\u2019t be loaded because its executable
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FC] Operation took 1ms
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FM] Could not load CFBundle 0x2902e20 </Library/Contextual Menu
> Items/KasCookieAccess.bundle> (not loaded) due to error. The bundle
> \u201cKasCookieAccess.bundle\u201d couldn\u2019t be loaded because its
> executable could
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FM] Could not load CFBundle/CFPlugIn 0x1906d6b0 </Library/Contextual Menu
> Items/MacLinkPlusCM.plugin> (not loaded) due to error. The bundle
> \u201cMacLinkPlusCM.plugin\u201d couldn\u2019t be loaded because its
> executable 
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FC] Operation took 1ms
> Apr 22 12:31:38: --- last message repeated 3 times ---
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FM] Could not load CFBundle/CFPlugIn 0x1900fd60 </Library/Contextual Menu
> Items/XRay Contextual Menu.plugin> (bundle, not loaded) due to error. The
> bundle \u201cXRay Contextual Menu\u201d couldn\u2019t be loaded because it
> doesn\u2019t contain a version for the c
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FM] Could not load CFBundle/CFPlugIn 0x1906bac0 </Library/Contextual Menu
> Items/Zingg! Contextual Menu.plugin> (bundle, not loaded) due to error. The
> bundle \u201cZingg!\u201d couldn\u2019t be loaded because it doesn\u2019t
> contain a version for the c
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FC] Operation took 1ms
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FM] Could not load CFBundle/CFPlugIn 0x2902e40
> </Users/richardsommers/Library/Contextual Menu
> Items/CopyPasteContextualMenu.plugin> (bundle, not loaded) due to error. The
> bundle \u201cCopyPasteContextualMenu\u201d couldn\u2019t be loaded because
> it doesn\u2019t contain a version for the c
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FC] Operation took 1ms
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FM] Could not load CFBundle/CFPlugIn 0x1906d6b0
> </Users/richardsommers/Library/Contextual Menu Items/File Buddy CM.plugin>
> (bundle, not loaded) due to error. The bundle \u201cFile Buddy CM\u201d
> couldn\u2019t be loaded because it doesn\u2019t contain a version for the c
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FC] Operation took 1ms
> Apr 22 12:31:38: --- last message repeated 3 times ---
> Apr 22 12:31:38 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> [FM] Adding System Pref Items
> Apr 22 12:31:39 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> hwTest 
> (/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinde
> r) waiting on #589...
> Apr 22 12:31:39 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:
> Running 
> /System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinder
> Apr 22 12:32:16 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: V4RB PluginEntry
> Apr 22 12:32:16 Richard-Sommers-Computer
> [0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: V4RB - DisableRBDB file
> IS NOT found. Enabling RBDB.
> 
> 
> 
> 
> -----------------------------Console Log
> 
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1679a0a0
> </Library/Contextual Menu Items/DocumentsToGoXCM.plugin> (not loaded) due to
> error. The bundle \u201cDocumentsToGoXCM\u201d couldn\u2019t be loaded
> because its executable
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FM] Could not load CFBundle 0x2b35190
> </Library/Contextual Menu Items/KasCookieAccess.bundle> (not loaded) due to
> error. The bundle \u201cKasCookieAccess.bundle\u201d couldn\u2019t be loaded
> because its executable could
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x2b34fb0
> </Library/Contextual Menu Items/MacLinkPlusCM.plugin> (not loaded) due to
> error. The bundle \u201cMacLinkPlusCM.plugin\u201d couldn\u2019t be loaded
> because its executable
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x2b35420
> </Library/Contextual Menu Items/XRay Contextual Menu.plugin> (bundle, not
> loaded) due to error. The bundle \u201cXRay Contextual Menu\u201d
> couldn\u2019t be loaded because it doesn\u2019t contain a version for the c
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1679ad50
> </Library/Contextual Menu Items/Zingg! Contextual Menu.plugin> (bundle, not
> loaded) due to error. The bundle \u201cZingg!\u201d couldn\u2019t be loaded
> because it doesn\u2019t contain a version for the c
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1401490
> </Users/richardsommers/Library/Contextual Menu
> Items/CopyPasteContextualMenu.plugin> (bundle, not loaded) due to error. The
> bundle \u201cCopyPasteContextualMenu\u201d couldn\u2019t be loaded because
> it doesn\u2019t contain a version for the c
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1401470
> </Users/richardsommers/Library/Contextual Menu Items/File Buddy CM.plugin>
> (bundle, not loaded) due to error. The bundle \u201cFile Buddy CM\u201d
> couldn\u2019t be loaded because it doesn\u2019t contain a version for the c
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:28 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FC] Operation took 1ms
> 4/22/11 11:48:29 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: [FM] Adding System Pref Items
> 4/22/11 11:48:30 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: hwTest
> (/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinde
> r) waiting on #476...
> 4/22/11 11:48:30 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> Mail Archiver X[472]: Running
> /System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinder
> 4/22/11 11:48:31 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> V4RB PluginEntry
> 4/22/11 11:48:31 AM    [0x0-0x60060].com.mothsoftware.mailarchiverx[472]
> V4RB - DisableRBDB file IS NOT found. Enabling RBDB.
> 4/22/11 11:49:23 AM    [0x0-0x61061].com.apple.systemevents[479]    System
> Events[479]: [WSX] Will not load into com.apple.systemevents as the hard
> coded exclude list says no.
> 4/22/11 11:49:23 AM    [0x0-0x61061].com.apple.systemevents[479]
> com.apple.FolderActions.enabled: Already loaded
> 4/22/11 11:49:24 AM    System Events[479]    Error loading
> /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit
> Types:  dlopen(/Library/ScriptingAdditions/Adobe Unit
> Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found.
> Did find:
>   /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe
> Unit Types: no matching architecture in universal wrapper
> 4/22/11 11:49:24 AM    [0x0-0x61061].com.apple.systemevents[479]    System
> Events: OpenScripting.framework - scripting addition
> "/Library/ScriptingAdditions/Adobe Unit Types.osax" declares no loadable
> handlers.
> On 27.04.2011, at 18:52, Ruslan Zasukhin wrote:

Mit freundlichen Grüßen/Regards

Trixi Willius

http://www.mothsoftware.com
Mail Archiver X: archive, clean and search email
http://www.beatrixwillius.de
Fractals, 3d landscapes etc.

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