<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Ruslan and gang,<div><br></div><div>do you have any idea how to help my user?<br><div><br><div>Begin forwarded message:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>From: </b></span><span style="font-family:'Helvetica'; font-size:medium;">Beatrix Willius <<a href="mailto:bwillius@gmx.de">bwillius@gmx.de</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>Date: </b></span><span style="font-family:'Helvetica'; font-size:medium;">27. April 2011 19:01:09 MESZ<br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>To: </b></span><span style="font-family:'Helvetica'; font-size:medium;">Valentina Developers <<a href="mailto:valentina@lists.macserve.net">valentina@lists.macserve.net</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>Subject: </b></span><span style="font-family:'Helvetica'; font-size:medium;"><b>Re: User can't open app</b><br></span></div><br><div>Hi Ruslan,<br><br>I have an enterprise license. When I start Mail Archiver I don't see these lines in the console. My console log starts with<br><br>27.04.11 18:58:42<span class="Apple-tab-span" style="white-space:pre"> </span>[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]<span class="Apple-tab-span" style="white-space:pre"> </span>Application Information:<br>27.04.11 18:58:42<span class="Apple-tab-span" style="white-space:pre"> </span>[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]<span class="Apple-tab-span" style="white-space:pre"> </span> ---------------------------<br>27.04.11 18:58:42<span class="Apple-tab-span" style="white-space:pre"> </span>[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]<span class="Apple-tab-span" style="white-space:pre"> </span> App Version: 2.6<br>27.04.11 18:58:42<span class="Apple-tab-span" style="white-space:pre"> </span>[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]<span class="Apple-tab-span" style="white-space:pre"> </span> App Build: 245<br>27.04.11 18:58:42<span class="Apple-tab-span" style="white-space:pre"> </span>[0x0-0x1be1be].com.mothsoftware.mailarchiverx[20611]<span class="Apple-tab-span" style="white-space:pre"> </span> Realbasic: 2010r5<br><br><br>The app doesn't crash, it doesn't start. A crash would have been easy to fix. The user sent me a console log and these 2 lines are the only things I recognized. The logs are below. The user already removed a few context menus, which are causing some of the errors below.<br><br>---------------------------System Log<br><br><br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FC] Operation took 1ms<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FM] Could not load CFBundle/CFPlugIn 0x1901f720 </Library/Contextual Menu<br>Items/DocumentsToGoXCM.plugin> (not loaded) due to error. The bundle<br>\u201cDocumentsToGoXCM\u201d couldn\u2019t be loaded because its executable<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FC] Operation took 1ms<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FM] Could not load CFBundle 0x2902e20 </Library/Contextual Menu<br>Items/KasCookieAccess.bundle> (not loaded) due to error. The bundle<br>\u201cKasCookieAccess.bundle\u201d couldn\u2019t be loaded because its<br>executable could<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FM] Could not load CFBundle/CFPlugIn 0x1906d6b0 </Library/Contextual Menu<br>Items/MacLinkPlusCM.plugin> (not loaded) due to error. The bundle<br>\u201cMacLinkPlusCM.plugin\u201d couldn\u2019t be loaded because its<br>executable <br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FC] Operation took 1ms<br>Apr 22 12:31:38: --- last message repeated 3 times ---<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FM] Could not load CFBundle/CFPlugIn 0x1900fd60 </Library/Contextual Menu<br>Items/XRay Contextual Menu.plugin> (bundle, not loaded) due to error. The<br>bundle \u201cXRay Contextual Menu\u201d couldn\u2019t be loaded because it<br>doesn\u2019t contain a version for the c<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FM] Could not load CFBundle/CFPlugIn 0x1906bac0 </Library/Contextual Menu<br>Items/Zingg! Contextual Menu.plugin> (bundle, not loaded) due to error. The<br>bundle \u201cZingg!\u201d couldn\u2019t be loaded because it doesn\u2019t<br>contain a version for the c<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FC] Operation took 1ms<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FM] Could not load CFBundle/CFPlugIn 0x2902e40<br></Users/richardsommers/Library/Contextual Menu<br>Items/CopyPasteContextualMenu.plugin> (bundle, not loaded) due to error. The<br>bundle \u201cCopyPasteContextualMenu\u201d couldn\u2019t be loaded because<br>it doesn\u2019t contain a version for the c<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FC] Operation took 1ms<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FM] Could not load CFBundle/CFPlugIn 0x1906d6b0<br></Users/richardsommers/Library/Contextual Menu Items/File Buddy CM.plugin><br>(bundle, not loaded) due to error. The bundle \u201cFile Buddy CM\u201d<br>couldn\u2019t be loaded because it doesn\u2019t contain a version for the c<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FC] Operation took 1ms<br>Apr 22 12:31:38: --- last message repeated 3 times ---<br>Apr 22 12:31:38 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>[FM] Adding System Pref Items<br>Apr 22 12:31:39 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>hwTest <br>(/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinde<br>r) waiting on #589...<br>Apr 22 12:31:39 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: Mail Archiver X[586]:<br>Running <br>/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinder<br>Apr 22 12:32:16 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: V4RB PluginEntry<br>Apr 22 12:32:16 Richard-Sommers-Computer<br>[0x0-0x7b07b].com.mothsoftware.mailarchiverx[586]: V4RB - DisableRBDB file<br>IS NOT found. Enabling RBDB.<br><br><br><br><br>-----------------------------Console Log<br><br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1679a0a0<br></Library/Contextual Menu Items/DocumentsToGoXCM.plugin> (not loaded) due to<br>error. The bundle \u201cDocumentsToGoXCM\u201d couldn\u2019t be loaded<br>because its executable<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FM] Could not load CFBundle 0x2b35190<br></Library/Contextual Menu Items/KasCookieAccess.bundle> (not loaded) due to<br>error. The bundle \u201cKasCookieAccess.bundle\u201d couldn\u2019t be loaded<br>because its executable could<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x2b34fb0<br></Library/Contextual Menu Items/MacLinkPlusCM.plugin> (not loaded) due to<br>error. The bundle \u201cMacLinkPlusCM.plugin\u201d couldn\u2019t be loaded<br>because its executable<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x2b35420<br></Library/Contextual Menu Items/XRay Contextual Menu.plugin> (bundle, not<br>loaded) due to error. The bundle \u201cXRay Contextual Menu\u201d<br>couldn\u2019t be loaded because it doesn\u2019t contain a version for the c<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1679ad50<br></Library/Contextual Menu Items/Zingg! Contextual Menu.plugin> (bundle, not<br>loaded) due to error. The bundle \u201cZingg!\u201d couldn\u2019t be loaded<br>because it doesn\u2019t contain a version for the c<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1401490<br></Users/richardsommers/Library/Contextual Menu<br>Items/CopyPasteContextualMenu.plugin> (bundle, not loaded) due to error. The<br>bundle \u201cCopyPasteContextualMenu\u201d couldn\u2019t be loaded because<br>it doesn\u2019t contain a version for the c<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FM] Could not load CFBundle/CFPlugIn 0x1401470<br></Users/richardsommers/Library/Contextual Menu Items/File Buddy CM.plugin><br>(bundle, not loaded) due to error. The bundle \u201cFile Buddy CM\u201d<br>couldn\u2019t be loaded because it doesn\u2019t contain a version for the c<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:28 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FC] Operation took 1ms<br>4/22/11 11:48:29 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: [FM] Adding System Pref Items<br>4/22/11 11:48:30 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: hwTest<br>(/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinde<br>r) waiting on #476...<br>4/22/11 11:48:30 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>Mail Archiver X[472]: Running<br>/System/Library/PreferencePanes/Ink.prefPane/Contents/Resources/TabletFinder<br>4/22/11 11:48:31 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>V4RB PluginEntry<br>4/22/11 11:48:31 AM [0x0-0x60060].com.mothsoftware.mailarchiverx[472]<br>V4RB - DisableRBDB file IS NOT found. Enabling RBDB.<br>4/22/11 11:49:23 AM [0x0-0x61061].com.apple.systemevents[479] System<br>Events[479]: [WSX] Will not load into com.apple.systemevents as the hard<br>coded exclude list says no.<br>4/22/11 11:49:23 AM [0x0-0x61061].com.apple.systemevents[479]<br>com.apple.FolderActions.enabled: Already loaded<br>4/22/11 11:49:24 AM System Events[479] Error loading<br>/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit<br>Types: dlopen(/Library/ScriptingAdditions/Adobe Unit<br>Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found.<br>Did find:<br> /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe<br>Unit Types: no matching architecture in universal wrapper<br>4/22/11 11:49:24 AM [0x0-0x61061].com.apple.systemevents[479] System<br>Events: OpenScripting.framework - scripting addition<br>"/Library/ScriptingAdditions/Adobe Unit Types.osax" declares no loadable<br>handlers.<br>On 27.04.2011, at 18:52, Ruslan Zasukhin wrote:</div></blockquote><br></div><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">Mit freundlichen Grüßen/Regards<br><br>Trixi Willius<br><br><a href="http://www.mothsoftware.com">http://www.mothsoftware.com</a><br>Mail Archiver X: archive, clean and search email<br>http://www.beatrixwillius.de<br>Fractals, 3d landscapes etc.</span>
</div>
<br></div></body></html>