[FAQ] Why I should report issues to Mantis?

[Ruslan Zasukhin]

On 24/4/07 12:43 AM, "Ruslan Zasukhin" <sunshine at public.kherson.ua> wrote:

>>> It was not reported?
>>> Then WHY YOU COMPLAINS ??!
>> 
>> Why this list ?
> 
> Of community help, Christian.
> 
> Now I start to feel self as REAL engineers :-(
> Which say:
> 
>     * List is for users to talk with each other.
>  
> We cannot follow to each thread to see IF you have get help and resolve your
> issue, or you need help from us.
> 
> Even if you need help -- you MUST provide help TO US.
>     you MUST tell us OS version, product version, conditions and so on,
>     Mantis - is tool for this.
>     Mantis will ASK you correct questions we want know answers.
> 
> Mantis allow do CLEAN vision of SPECIIFC problem, which is not wrapped by
> tons of other emails.
> 
> And so on and so on.

One more:

* this list is constantly monitoring mainly by me.
    Other team developers, often read may be subjects only.

When you report issue into Mantis, then ALL team developers start to see
it in RED COLOR this issue EACH MORNING. It just jumps into our eyes every
morning.


-- 
Best regards,

Ruslan Zasukhin
VP Engineering and New Technology
Paradigma Software, Inc

Valentina - Joining Worlds of Information
http://www.paradigmasoft.com

[I feel the need: the need for speed]