Still too many bugs/instability

[Ruslan Zasukhin]

On 12/11/06 6:38 PM, "jda" <jda at his.com> wrote:

Hi Jon,

> Now that 2.5 is out and I released an update of my app, I've had a
> chance to reflect a bit. I recently realized that approximately 80%
> of the tech support issues I have to deal with every day are due to
> instability of Valentina databases. That's a lot! The problems range
> from crashing (the most important) to failure to find text (index
> problems) to sometime just flaky behavior. In most cases Repair of
> the database or export/import (my own function) is required to fix it.
> 
> This is not good. My users don't understand, and if they did they
> wouldn't care -- they perceive crashes and the like as problems with
> my app (which they are) and I lose sales, goodwill, etc. I have
> reported well over 100 bugs to Paradigma, most of which have been
> fixed. But there remain serious problems. I know you want simple ways
> to reproduce these problems, but that is NOT always possible when
> they require multiple steps to generate, and they are being reported
> by users. All I know is that I get cries for help -- my app is always
> crashing! What do I do? And I tell them to rebuild their database and
> it (usually) goes away. But it often happens again weeks or months
> later, and my app begins to look pretty unstable.

First of all:
    If you say you get reports about crashes,
    then I want to get EACH CRASH LOG!

> So why this post? To ask that you please examine the corrupted
> databases that our uses can send to us to see if you can find a
> pattern, or at least a subset of  problem areas (e.g. with VarChar
> fields, which seem to me to be the source of a lot of issues)? I can
> probably send you a dozen reported by my users within a week.

Of course send us them...may be make some folder on your iDisk,
So we will be able load them when needed.


-- 
Best regards,

Ruslan Zasukhin
VP Engineering and New Technology
Paradigma Software, Inc

Valentina - Joining Worlds of Information
http://www.paradigmasoft.com

[I feel the need: the need for speed]